Drop in sales: assistant challenges dismissal despite employer’s financial difficulties

The restructure involved redistributing the worker’s sales assistant, accounts receivable, and reception duties among the remaining staff, including automation of payment collection functions. 

The employer’s evidence demonstrated genuine operational changes driven by economic pressures rather than performance issues with the affected employee.

Worker performs mixed clerical and administrative functions

The worker held a combined role as Sales Assistant, Accounts Receivable Officer, and Office Receptionist under a written contract, performing diverse duties across office administration and customer service functions. 

Her responsibilities included data entry of sales orders, invoice generation and payment tracking, customer inquiry resolution, reception duties, and general office administration tasks.

Evidence established that despite the “Sales Assistant” title, the worker primarily provided clerical and administrative support rather than direct sales activities, which were handled by the Sales Manager.